JijiLive FAQ — all your questions answered here

In accordance with JijiLive's policy One account per person Valid. Opening multiple accounts under one person's name is strictly prohibited and may result in all accounts being suspended and balances forfeited.

However Different members of the same household You may use separate accounts, provided that:

• Each person has their own NID/identity document
• A separate mobile number and email address are used
• Each has a separate payment method (bKash/Nagad number)

Logging into multiple accounts from the same device may trigger an investigation. If in doubt, let the support team know in advance.

Log in to view all promo offers on JijiLive and visit your account dashboard's "Promotions" or "Offers" Go to the section. You can also find updated offers under the "Weekly Rewards" section at the bottom of the homepage.

Offer update schedule:

• Weekly Offer: New offers go live every Monday at midnight
• Seasonal & Festival Offers: Special offers for Eid, Puja, Bangla New Year, and other occasions
• Flash Offer: Limited-time offers of 24–48 hours are available from time to time
• Birthday Bonus: A special surprise on your registered birthday

To stay up to date on weekly offers Weekly rewards Bookmark this page for easy access.

To earn the daily sign-in bonus on JijiLive, simply log in every day — no extra steps needed. Each login automatically accumulates check-in points, and once you hit the milestone, a bonus balance or free spins will be unlocked.

How to get free spins:

• Free spins are automatically credited with your first deposit
• Weekly cashback offers often include free spins
• Special free spin rewards are awarded upon VIP tier upgrades

Terms & Conditions: Winnings from free spins are generally subject to a 3x to 5x wagering requirement. The time limit is typically 7 days — use them before they expire. You can view your available free spins by logging in and going to the "My Bonuses" section.

JijiLive Customer Support 7 days a week, 24 hours a day Active. Available contact channels:

• Live Chat: Click the chat icon at the bottom right of the website — you'll usually get a response within 2–5 minutes
• Email: [email protected] — Replies typically within 1–4 hours
• Ticket System: Create a support ticket from the "Help" section in your account dashboard

Bangla support is always available — write to us in Bangla on live chat and you'll get a reply in Bangla. For urgent matters like a locked account or a large withdrawal issue, live chat is the fastest way to get help.

If the JijiLive app or web version won't open, try the following steps one by one:

• Check your internet connection: Check that your mobile data or Wi-Fi is working properly
• Clear Cache: Clear your browser or app cache and cookies, then try again
• View updates: Check the app store for any available JijiLive updates — an outdated version is a common cause of issues
• Restart Your Device: Restart your phone
• Different Browser: If Chrome doesn't work, try Firefox or another browser
• Reinstall the App: Uninstall the app and download it again from the official JijiLive page

If none of the above steps resolve the issue, contact us via live chat with your device model and operating system version — our tech team will get it sorted quickly.

JijiLive is an online gaming platform operating under an international gaming license. Here's what backs our credibility:

• International License: Registered and regulated under a recognized gaming authority
• SSL Protection: All transactions secured with 128-bit TLS 1.3 encryption
• Security audit: Regular third-party cybersecurity audits conducted
• RNG Certification: Game RNG independently verified
• Responsible Gaming: Full responsible gaming tools available, including self-exclusion and deposit limits
• 500,000+ members: Trusted across Bangladesh and various countries in Asia

To verify JijiLive's credibility, visit our About Us Read through the page. For any concerns, speak directly with our support team.